General Terms and Conditions

Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

Grace period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person not acting in the exercise of profession or business and a distance contract

enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, of which the

delivery and/or purchase obligation is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information that is

personally addressed, to store in a way that future consultation and unaltered reproduction of the

stored information as possible.

Right of withdrawal: the possibility for the consumer to waive the contract at

distance;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement whereby in the framework of a system organized by the entrepreneur

for distance selling of products and/or services, up to and including the conclusion of the agreement exclusive use is made of one or more techniques for distance selling.

use of one or more techniques for distance communication;

Technique for distance communication: means that can be used for concluding an agreement, without

that consumer and entrepreneur have come together simultaneously in the same space.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

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E-mail address: support@sylvani.com

Chamber of Commerce number: 76734366

VAT ID: NL003113340B15

Address: Berberishage 33, 9408EN, Assen (No visiting address!).

Article 3 - Applicability

These general conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general conditions are available for inspection at the entrepreneur and that they, at the consumer's request, will be sent to the consumer as soon as possible.

be sent free of charge as soon as possible.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general conditions will be made available to the consumer electronically in such a way that the consumer can easily

be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be viewed electronically and that at the consumer's request they will be sent electronically or otherwise free of charge.

will be sent.

In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis and in the event of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general conditions at any time wholly or partially void or destroyed, then the agreement and these conditions for the rest remain in force and the provision will be replaced by mutual agreement immediately by a provision that the scope of the original

as much as possible.

Situations not provided for in these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the offered products

and/or services. The description is sufficiently detailed for a good assessment of the offer by the consumer.

offer by the consumer as possible. If the entrepreneur uses images are a

truthful representation of the products and / or services offered. Obvious mistakes or obvious errors in the

the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and can not lead to damages or dissolution of the agreement.

or dissolution of the agreement.

Images of products are a true representation of the products offered. Operator can not

guarantee that the colors displayed correspond exactly to the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are, which to the

acceptance of the offer are attached. This concerns in particular:

The price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of

the customer. The postal and/or courier service will use the special regulation for postal and courier services with regard to imports.

postal and courier services. This regulation applies if the goods are imported into the EU country of destination, which in

the case at hand. The postal and/or courier service collects the VAT (whether or not together with the charged

clearance charges) from the recipient of the goods;

any shipping costs;

the manner in which the contract will be concluded and what actions are required for that purpose;

whether or not the right of withdrawal is applicable;

the method of payment, delivery and performance of the agreement;

the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

the height of the tariff for distance communication if the costs of using the technique for

communication at a distance are calculated on a basis other than the regular basic rate for the

means of communication;

whether the contract is archived after its conclusion, and if so in what way it can be

can be consulted;

the way in which the consumer, before the conclusion of the agreement, the data provided by him in the context of the agreement

data provided by him under the agreement can check and, if desired, restore;

any languages other than Dutch in which the contract can be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct

electronically; and

the minimum duration of the distance contract in case of a duration transaction. Optional: available sizes, colors,

type of materials.

Article 5 - The agreement

The agreement comes about, subject to the provisions of paragraph 4, at the time of acceptance by the

consumer of the offer and the fulfilment of the conditions thereby stipulated.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of

immediately by electronic means the receipt of the acceptance of the offer. Until receipt of this acceptance by the

entrepreneur, the consumer may dissolve the agreement.

If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational

measures to protect the electronic transfer of data and ensures a secure web environment. If the

consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations.

payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the remote agreement.

at a distance. If the entrepreneur, on the basis of this investigation has good reasons not to enter into the agreement, is

justified to refuse an order or application or to attach special conditions to the implementation.

attach.

The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

1. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

2. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or

or a clear statement about the exclusion of the right of withdrawal;

3. the information on guarantees and existing after-sales service;

4. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the

consumer before the execution of the agreement;

5. the requirements for terminating the agreement if the agreement has a duration of more than

one year or is of indefinite duration.

In case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is entered into under the suspensive conditions of sufficient availability of the

products in question.

Article 6 - Right of withdrawal

PLEASE NOTE: Personalized and customized products are not subject to the right of withdrawal. We cannot accept return products when they are custom made by the customer. However, the customer always has 30 days warranty. This is only applicable when the product is delivered wrong/defective/broken/damaged.

Return Policy for Personalized Products

For products with a personalized design, such as our custom canvases, the price includes a standard design fee of $15. Since these products are designed specifically for you, the design fee is non-refundable.

In case of a return or cancellation of an order with a personalized design, the full purchase price will be refunded, minus the $15 design fee. By placing an order, you agree to this condition.

For orders with products where the design is previewed live, the customer agrees that we may print it and send it to the customer. If there are typos in this, it is the customer's fault because we did not type anything for the customer. The customer can always see the product on the product page and how their design will look like. We are not responsible here if the design shows mistakes such as typos, wrong pictures or other things provided by the customer. 

If the customer approves the design, we will put the canvas into production and send it to the customer as soon as possible. If the customer rejects the design, we will make the requested changes to the design and keep updating the customer until the customer is satisfied with the design. 

If, after ordering the canvas and seeing the sample, the customer wants to abandon the purchase, this is allowed under certain conditions. This is possible only if the canvas has not yet been approved and if it has not yet been shipped. 

The customer, if they have spotted their own errors, may always request adjustments within 24 hours. After these 24 hours, it is impossible for us to stop production.

When a customer purchases one or more product(s) that are not personal in nature, the customer does have the right of withdrawal. The customer always has a 14-day cooling-off period. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging (unused), in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his warranty, he is obliged to make this known to the entrepreneur within 30 days after receipt of the product. The consumer should make this known by means of a written message/email. After the consumer has made it known that he wants to use his warranty

the consumer must return the product within 30 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.

If the customer has not expressed his wish to make use of his right of withdrawal or has not returned the product to the entrepreneur after expiration of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer uses his right of withdrawal, the costs of returning the products are for

the account of the consumer.

If the consumer has paid an amount, the entrepreneur will this amount as soon as possible, but no later than 14

days after revocation, refund. Here is the condition that the product is already received back by the

merchant or conclusive evidence of complete return can be presented.

Article 8 - Exclusion of right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the

entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

1. that have been created by the entrepreneur in accordance with the consumer's specifications;

2. that are clearly personal in nature (name, date etc.);

3. that cannot be returned due to their nature;

4. that spoil or age quickly;

5. whose price is subject to fluctuations in the financial market that are beyond the Entrepreneur's control

has no influence on;

6. for individual newspapers and magazines

7. for audio and video recordings and computer software of which the consumer has broken the seal.

8. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

1. concerning accommodation, transportation, restaurant business or leisure activities to be performed on a certain date or during

a certain period of time;

2. whose delivery has started with the express consent of the consumer before the cooling-off period has

expired;

3. concerning bets and lotteries.

Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be

increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the preceding paragraph, the entrepreneur products or services whose prices are subject to

fluctuations in the financial market and on which the entrepreneur has no influence, with variable prices.

This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result

are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur

has stipulated this and:

1. they are the result of legal regulations or provisions; or

2. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

Pursuant to article 5, paragraph 1, Turnover Tax Act 1968, the delivery takes place in the country where the transport commences. In the present case, this delivery takes place outside EU. Accordingly, the postal or courier service will collect import VAT or clearance charges from the customer. Therefore no VAT will be charged by the entrepreneur.

All prices are subject to printing errors. No liability is accepted for the consequences of misprints and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and / or services meet the contract, the specifications listed in the offer, the reasonable

specifications, to the reasonable requirements of reliability and / or usability and on the date of the conclusion of

the agreement existing legal provisions and/or government regulations. If agreed the

entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims

that the consumer under the agreement against the entrepreneur can assert.

Any defects or faulty products delivered must be reported to the entrepreneur in writing within 14 days after delivery.

be reported. Return of the products must be in the original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never

responsible for the ultimate suitability of the products for each individual application by the consumer,

nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or

processing;

The delivered products are exposed to abnormal conditions or otherwise carelessly treated or

contrary to the instructions of the entrepreneur and / or on the packaging are treated;

The inadequacy is entirely or partially the result of regulations which the government has made or will make regarding the

the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur will take the utmost care when receiving and executing orders of products.

orders of products.

Subject to what is stated in article 4 of these general conditions, the company will

execute accepted orders expeditiously but at the latest within 30 days, unless consumer has agreed to a longer delivery period.

agreed to a longer delivery period.

If delivery is delayed, or if an order is not or only partially carried out,

receives the consumer no later than 30 days after he has placed the order message. The consumer in that

in that case the consumer has the right to dissolve the agreement without costs and the right to possible compensation.

In case of dissolution in accordance with the preceding paragraph, the operator the amount that consumers have paid as soon as possible but no later than

possible, but at the latest within 14 days after dissolution, refund.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement

article available. No later than at the delivery will be clear and comprehensible manner reported that a

replacement article is delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs

of any return shipment shall be borne by the entrepreneur.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the

consumer or a previously designated and made known to the entrepreneur representative, unless explicitly

otherwise agreed.

Article 12 - Duration transactions: duration, termination and extension

Termination

The consumer may contract for an indefinite period and that extends to

the regular delivery of products (including electricity) or services, at any time terminate in accordance with

agreed termination rules and a notice period not exceeding one month.

The consumer may terminate a fixed-term contract that was concluded for the regular delivery of

products (including electricity) or services, at any time at the end of the fixed term terminate with

subject to agreed termination rules and a notice period not exceeding one month.

The consumer may terminate the agreements mentioned in the previous paragraphs:

terminate at any time and not be limited to termination at a specific time or period;

at least terminate them in the same way as they were entered into by him; always terminate them with the same notice period as the

entrepreneur has stipulated for himself.

Renewal

A contract entered into for a definite period and which extends to the regular delivery of products (electricity

including electricity) or services, may not be tacitly extended or renewed for a fixed term.

In deviation from the previous paragraph, an agreement entered into for a definite period and which extends to the regular supply of

delivery of daily news and weekly newspapers and magazines be tacitly renewed for a fixed term not exceeding

up to three months, if the consumer may terminate this extended agreement at the end of the extension

with a notice period not exceeding one month.

An agreement entered into for a definite period of time, which extends to the regular delivery of products or services,

may only be tacitly extended for an indefinite period of time if the consumer may terminate at any time with a

notice of up to one month and a notice period of up to three months in case the agreement

extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

A contract with a limited duration for the regular delivery of daily

newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial period.

ends automatically at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may after one year the agreement at any time

with a notice period of up to one month, unless reasonableness and fairness oppose termination before

the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer to be paid

within 7 working days after the start of the reflection period as referred to in article 6 paragraph 1. In case of an agreement to

providing a service, this period commences after the consumer has received confirmation of the agreement.

has received.

The consumer has the duty to inaccuracies in payment data provided or stated immediately to the entrepreneur

report.

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the pre

to the consumer made known in advance reasonable costs to charge.

Article 14 - Complaints

Complaints about the implementation of the agreement must be within 7 days fully and clearly described

submitted to the entrepreneur, after the consumer has found the defects.

Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt.

answered. If a complaint requires a foreseeable longer processing time, the entrepreneur within the period

14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

answer.

If the complaint cannot be resolved by mutual agreement a dispute arises which is subject to the

dispute settlement.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will at his discretion either replace or repair the delivered

replace or repair the delivered products free of charge.

Article 15 - Disputes

On agreements between the entrepreneur and the consumer to which these general conditions relate, is

Dutch law exclusively applies. Even if the consumer resides abroad