Discover more in our FAQ
You will find the most frequently asked questions and the answers to these questions on this page. If your question is not among them, you can easily contact us.
How fast is shipping?
How fast is shipping?
We ship our canvases directly to your home.
From the moment of approval, the average shipping time to all countries is about 9-14 days
Do I have a warranty?
Do I have a warranty?
Ofcourse, if you receive a canvas from us that is damaged/wrong, we will send you a new one free of charge.
Where is my order?
Where is my order?
You can track your order at any time on our website >Click Here
Provided that your order has not yet arrived after waiting 14 days, we recommend that you wait an additional 1-2 days. Sometimes it happens that there is a slight delay in the shipping process.
If it still has not arrived, the best thing to do is to contact us >support@sylvani.com
Where is my design?
Where is my design?
It can be that sometimes we have a huge spike in orders which makes it hard for us to deliver your design in the promised time-frame.
Please know that we're doing the best we can to sort this out with our design department.
You can always email is to ask about your order and/or design.
